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Giving fierce competition to Chrome and Internet Explorer, Mozilla Firefox is surely making a presence among the users around. It’s a highly used and preferred operating system in today’s world and is undoubtedly in the race. But despite its popularity and top-notch features, users tend to face few failed errors while using the operating system. One such error and the most common error is Secure Connection Failed Error in Firefox. This might frustrate while you are working, isn’t it? In order to overcome this issue and use it without any glitches, you can either follow the below-mentioned troubleshooting steps. And in case you are looking for and reasonable assistance, you can get on a call with the expert technicians at the Mozilla Firefox support number. They are there to support you 24*7.
Method 1: Check your Security Software for SSL Scanning
In all the operating system, there is inbuilt security software which comprises of a unique feature called SSL Filtering or SSL Scanning. This is surely a unique feature and designed to make sure that the user doesn’t visit a website that has an expired SSL certificate. In order to fix this glitch, the user need to visit the settings option of whatever security software they are using and try locating the SSL scanning feature into it. Once the box is marked unchecked and the scanning is disabled, the use can try visiting the website. In case the error isn’t solved, and the user is still tied up, the user should try using the next method.
Method 2: Try changing the SSL settings of your Firefox browser
- In the address bar of your Firefox browser, type the command – ‘About:Config.’
- Then a pop-up will come up with a warning message stating – ‘This might void the warranty!’, click on the tab saying – ‘I accept the risk.’
- Now when a search bar appears, type – ‘security.ssl.enable_ocsp_stapling.’
- Now a new dialogue box will appear stating – ‘True’. Just double-click on the value in order to change it to ‘False.’
- Now, try connecting to the website that you were trying to visit and check if the error has been fixed. In case not, you can follow with the next method.
Method 3: The proxy setting of your Firefox browser
- Go the ‘Firefox menu bar’ and navigate through the ‘Tool’ menu and just click on the ‘Option’ tab.
- A new page will show up, simply navigate to the ‘Advance Panel’ and click on the button that is labelled as ‘Network.’
- Now, in the ‘Connection Field’ click on the tab labelled as ‘Setting.’
- You will get a new pop-up stat in ‘Connection Setting.’
- Now, in the window, look for ‘Manual Proxy Connection’ and check if that is selected or not.
- In case it is selected, then that means you require to verify all the desired protocols field manually.
- In case it isn’t selected, then it is better to leave it as it is and close the Connection Setting Window.
- Finally, check if the SSL is installed properly or not. In case it is not configured correctly, then that might be a big issue.
In order to fix this error completely and once for all, it is better to take the help of the expert professionals by getting in touch with on the Mozilla customer service number. They are equipped with a piece of sound knowledge and are trained to deliver you the best possible solution.