Tag Archives: turbotax support

How to Install TurboTax on Mac without CD Drive or With It?

With its introduction in 1984, TurboTax is software that is used to prepare American income tax returns. It was developed by  Michael A. Chipman but then sold to Intuit in 1993. The software is well-recognized for its user-friendly interface. At the end of every financial year, the software is used to prepare taxes and returns. The software has become more popular among people because of its guaranteed maximum return promise. It has different versions like TurboTax Basics and TurboTax Delus; you can use any of them according to your need and budget. To take advantage of this amazing software, you need to download and install it. So, in this guide, we will give you a complete guide on How to install TurboTax on Mac.

Top 4 Solutions to Fix TurboTax Error 190

But before knowing the installation process, let’s understand the advantages of TurboTax.

What are the Advantages of TurboTax?

The benefits of Using TurboTax Software are mentioned below:

  • TurboTax is cheaper when compared to the Tax Accountant, CPA, EA, Or any other Accounting Professional.
  • It is User- Friendly.
  • Less time taking if you know how to use the app and what you are doing, then the process will be quicker; now you don’t have to wait for someone for weeks to finish your tax return.
  • You don’t have to be dependent on someone else for your tax results.

Now that you understand the advantages of TurboTax software. Let’s learn about the requirements you need to fulfill for the installation of TurboTax on your Mac device.

Dial our Toll Free Number: +1-855-362-0770

Pre-condition before installing the TurboTax Software on Mac

Before going further with the installation of TurboTax on your Mac device, you need to take care of a few things:

  • Keep in mind that you can run the TurboTax Software on a 10.15 Catalina Mac, 11.1 Big Sur, and Mac OS 10.14 Mojave.
  • To use TurboTax, you must provide a proper Network Connection with a higher speed, and the minimum speed should be 1 Mbps modem.
  • TurboTax requires more than 2GB of RAM.
  • It will work better if you have a monitor with a higher resolution, i.e., at least 1024×768.
  • Apart from these, for a Trouble-Free experience with TurboTax software, you need a 1 GB hard drive.

Now learn the steps to Download TurboTax Software on a Mac device.

Procedure to Download TurboTax on Mac

Once you fulfill the requirements of TurboTax software, Now you can go with the Download process.

To download TurboTax on your Mac device, you can use Safari (as it is the default Web Browser of Mac). Or you can also download and install a different browser, like Chrome or Firefox, if you want, and then use them to visit the official website of TurboTax to download it. You can choose your TurboTax edition and version according to your needs. Just keep in mind about the good Internet Speed.

The Steps to download the TurboTax on Mac Devices are as follows:
  • Initially, open the Safari Web Browser on your Mac device.  (In case you are operating on the default Browser)
  • Or you can even go to Chrome or some other downloaded Web Browsers if you want.
  • Now search for the official website of TurboTax Software.
  • Enter your login details, i.e., User ID and Password, to login into the TurboTax Account.
  • Find the link to download it and hit on it. (The link to download will be Blue in color)
  • By this, TurboTax software will be downloaded on your Mac.
  • Now Save that Downloaded File in your System.
  • In the end, you have to launch the file and install it; the procedure for Installation is Provided below.
Steps to Download TurboTax Software on your MacBook Air

To download TurboTax on MacBook Air

  • Check the optical drive of your MacBook Air; there, you have to hit the button attached to it.
  • Now you have to put the TurboTax installation CD into the optical drive of your Laptop.
  • Then, give your device some time to read the files that are on the CD.
  • After that, search for the .dmg file and hit it to install TurboTax on your MacBook Air.

Apart from that, you can even inspect the CD properly, check the TurboTax setup file and then go with the given instructions process to install it and start using it.

Now let’s go with the TurboTax Installation process.

How to Install TurboTax on Mac without CD Drive?

At times, you may have to install your TurboTax software on Mac in the absence of a CD/DVD drive; in those situations, you have to start the download process by visiting the official website and after that, follow these steps to install TurboTax on Mac without CD drive.

Note: Close all the other running programs or applications on your Mac at first.

  • To install the TurboTax software without any issues, start the process by turning off the security software present on your Mac.
  • Then, open Safari or any other downloaded web browser on your device and reach the official website of TurboTax Software.
  • Now select the TurboTax version you want to download from the list.
  • After the selection, hit the Download Button.
  • After downloading the file, Open it and then open the TurboTax setup file to install TurboTax on Mac without a CD drive.
  • Follow the instructions popping on your screen for further steps.
Steps to Install TurboTax on Mac using CD drive

Follow these steps to Install the TurboTax software on a Mac device with a CD drive:

  • Initially, you have to put a TurboTax CD or DVD into the Optical drive of your Mac device.
  • Now, you have to give time to your device to read the content available on the CD.
  • Then, from the list of all the files, look for the .dmg file. The .dmg file is important for the installation of the TurboTax file on your Mac.
  • After that, check the red box of TurboTax and drag it to the
  • Application Folder present in the pop-up window.
  • Then go to the Application Folder, and there you have to open the TurboTax file to make it work on your Mac device.

Once the installation of TurboTax completes, start the program and fill in the details of your taxes.

Procedure to Install TurboTax on MacBook Pro

Important: MacBook Pro has in-built optical drives, so it can be used while installing TurboTax. 

To install the TurboTax on your MacBook Pro, you have to put the TurboTax installation CD into the system’s optical drive. The installer will then run by itself.

On the other hand, Go to the TurboTax program files and open it, then Choose the setup files to start the installation of The TurboTax Software.

Now, to install TurboTax on a MacBook Pro, you can follow the below-mentioned procedure:

  • To operate the TurboTax installation CD, put it into the optical drive of the MacBook Pro.
  • Then you need to wait for some time so that the program installation CD gets ready completely.
  • Now to run the whole setup, you can simply open the program files of the TurboTax CD.
  • After that, follow the instructions appearing on your screen to initiate the installation process of TurboTax on your MacBook Pro.
  • Then to finish the installation process, Hit on the Finish option available on your screen.
  • After that, you have to reboot your MacBook Pro.
  • The process of installation is completes here.

Now you can start using the TurboTax Software for filing taxes in your own comfort.

Note: TurboTax software can be used to file both federal and state taxes, and if you don’t want to install the app, you can even access the TurboTax Software Online to file your taxes using the TurboTax official website. 

Final Verdict

You can use any of the ways to install TurboTax on your Mac, but make sure that the pre-conditions to install the TurboTax. Also, if you get stuck in the mid-process of installation and you need technical help, then you can contact us via email or phone call. To get in touch with our experts via phone call,

How to Fix TurboTax Error Code 42015?

TurboTax is the world’s leading tax-filing software businesses use to manage their tax-related tasks. Despite being An outstanding taxation software, it’s still prone to certain technical flaws and errors. Amongst one of them is TurboTax Error 42015, which might evoke if the specified proxy server is invalid. Moreover, the error might pop up when the software cannot connect using the proxy server.

How to Change TurboTax Password And User ID

An Overview of TurboTax Error 42015 and Solution

Whenever the error occurs, the following alert message prompts on your screen indicating:

“Could not connect to the update site (Error 42015: The proxy name could not be resolved: ‘http’) occurs when attempting to update TurboTax”. 

However, there are plenty of other reasons that might lead to TurboTax Error Code 42015. Therefore, to inform you about all such causes, we have explained some of them in this post. Also, we have elaborated some of the simple resolution methods to resolve the issue below.

Looking for immediate assistance to overcome TurboTax Error 42015? 

Dial Toll Free Number: +1-855-362-0770

and connect with our experts to get simple solutions to fix the error within no time. 

Reasons Behind the Occurrence of TurboTax Error Code 42015 

Knowing the root cause behind the TurboTax Error 42015 will help you understand the issue. This is so that you can apply the troubleshooting method according to the cause of the error. Read the points listed below to know all the factors that might contribute to the error.

  1. Invalid proxy server settings is one of reasons that may lead to TurboTax Error 42015.
  2. You cannot connect with the TurboTax application because of the proxy server.
  3. Improper installation of the TurboTax software may also be responsible.
  4. Sometimes, it may occur due to the improper deletion of the software.

How to Identify If you are Facing TurboTax Error 42015? 

Here we have mentioned some of the signs and symptoms using which you can easily determine TurboTax Error 42015.

  1. The users might get an error message on their computer screen.
  2. Also, you might experience that your device starts responding slowly.
  3. On the occurrence of the TurboTax Error 42015, the users might discover that their system begins to crash or freeze suddenly.
  4. Moreover, Windows stops responding the way it should respond.
    Simple Troubleshooting Methods to Fix TurboTax Error 42015

After knowing the root causes that may trigger TurboTax Error 42015, you can easily resolve the issue. Therefore, to update you regarding the same, we have listed some of them below.

1st Solution: Turn Off the Proxy Server Settings 

Before initiating the process, you must generate a backup of your tax-related data. By creating a data backup, you can have complete security of lost or damaged data. To prepare the backup:

  1. Move to the File option > Save As button.
  2. After this, look where you wish to store your backup file.
  3. Tap on Save and go ahead to disable the use of a proxy server to resolve the issue.
Disable With Internet Explorer
  1. Begin the process by opening Internet Explorer on your system.
  2. Afterwards, hit the Gear icon and then open the Options tab.
  3. Following this, move to the Connections tab and access the LAN Settings.
  4. Now, you have to mark the “Use a proxy server for your LAN” checkbox.
  5. At last, save the desired changes and try to get the latest update of your system.
Disable With Control Panel
  1. Open the Control Panel window by typing “Control Panel” within the search column of the Start menu.
  2. After this, hover your cursor over the Network and Internet options at the side panel.
  3. Move to the Connections tab and then click on LAN Settings.
  4. Now, make sure that you have unchecked the “Use proxy server settings” checkbox.
  5. At last, save the necessary changes and then update your PC.
2nd Solution: Get the latest Updates Downloaded 

You might be stuck with TurboTax Error 42015 due to a system error; the problem could be the server also. Therefore, download the updates of the software manually. For that, you must perform the below-listed steps attentively. Check them out.

  1. Initially, ensure that you have closed all the applications and
  2. TurboTax programs running in the background.
  3. You must get the manual updates file from the link and ensure that you have opted for the appropriate year. Then, download the updates by following the instructions listed on the screen.
  4. Once the downloading is completed, save the file on your PC and begin the updating process.
  5. You can again perform the on-screen guidelines to accomplish the manual update process.
3rd Solution: Stop the Conflicts with the programs  
  1. In the initial stage, press the Ctrl + Alt + Del keys together to launch the Task Manager on your device.
  2. Following this, move to the Processes tab and end the process one by one by highlighting each program. Further, hit the End Process button.
  3. You need to verify whether the error is still recurring on the screen.
  4. Once you determine which program is causing the error, move toward the next resolution method.
4th Solution: Try to Update/Reinstall the Conflicting Programs 
  1. In the initial stage, go to the Start menu. Then, type Control Panel within the search column and hit the Enter key.
  2. As a result, it will take you to the Control Panel window and choose the Uninstall a Program option.
  3. Following this, search and opt for the Program option from the list of options available.
  4. After that, you must right-click on the Application’s Name and then hit on the Repair or Uninstall option.
  5. Next, hover your cursor over the Program Problems followed by the Update/Uninstall option.
5th Solution: Install the Runtime Libraries Again
  1. Firstly, you must uninstall the TurboTax application using the Programs and Features option.
  2. Now, you need to look for the Microsoft Visual C++ redistribution package.
  3. Following this, select the Uninstall option. Once the process is over, you should relaunch your system.
  4. At last, you have to get the most recently launched version of the redistributable package from Microsoft and then reinstall it.
6th Solution: Get Rid of Internet-Related Issues 

Sometimes, the users might come across TurboTax Error 42015 due to issues with the Internet connection. Therefore, to fix the issue, it is essential to reconfigure your browser’s settings. For that, follow the below-listed points carefully.

  1. Reset Your Web Browser
  2. Windows 7 users must click on the Start menu and then move to the Control Panel.
  3. Soon after this, go to the Internet Options > Advanced tab > Reset button.
  4. The Windows 8 and 10 users, click on the Search option followed by Internet Options.
  5. At last, move to the Advanced tab and hit the Reset option.
  6. Disable Script Debugging and Error Notifications
  7. First of all, from the Internet Options window, navigate to the Advanced tab and
  8. then look for Disable Script Debugging.
  9. Ensure you have marked the checkbox next to the “Radio” button.
  10. After this, unmark the checkbox of the “Display a Notification about every Script Error” item.
  11. Then click on the Apply option followed by Ok.
  12. End the process by rebooting your Windows PC.
7th Solution: Clear Up Disk Storage Space

There might be the possibility that the users won’t be able to install the TurboTax software due to a lack of disk storage space. Therefore, running the disk cleanup to free up space on your hard disk is necessary to improve the system’s performance. To do so, you have to consider the following points listed below.

  1. Before starting the process, don’t forget to create a backup of your TurboTax-related files.
  2. After this, remove your cache and unnecessary files from your device and restart your PC.
  3. Next, you have to run the Disk Cleanup, access the Explorer window, and then the Directory.
  4. At last, choose the option of Properties followed by the Disk Cleanup option.
8th Solution: Try Reinstalling your Graphics Driver Again
  1. In the beginning, you have to open the Device Manager on your system.
  2. Soon after this, navigate to the Graphic Driver and click on it.
  3. Afterwards, all you have to do is right-click on the Video Card Driver option.
  4. Following this, hit the Uninstall option and then relaunch your PC.
  5. Later, you have to reinstall your graphic drivers and then check whether the issue is resolved.

Final Thoughts!!

With this, we hope that the solutions mentioned in this post will help you resolve the TurboTax error 42015. However, you can consult with our highly-trained professionals if the error still exists. You can clarify all your doubts by consulting our experts via live chat or email.

How to Troubleshoot TurboTax Error 1921?

Generally, the users run into TurboTax Error 1921 while updating the application to the newly launched version. It might also occur while running the TurboTax or while starting up and shutting down Windows. On the occurrence of the error, users might get stuck with the following error message indicating:

When the error occurs, it stops the users from accessing the advanced and latest TurboTax features. However, getting rid of such an issue as soon as possible is necessary so you can continue filing taxes using TurboTax. 

Read the entire post properly to gain in-depth knowledge about the error and how to eliminate it without making much effort. 

Finding it difficult to resolve TurboTax Error 1921 on your own and need instant help? Well, in that case, without wasting your time, contact our experts +1-855-362-0770 and get all answers to your queries.

Reasons Why Users Need To Experience TurboTax Error 1921 

Fixing the error gets much easier and more convenient after studying the root causes behind the TurboTax Error 1921. Here, we have described some causes that trigger the error; read them carefully. 

  1. If you haven’t installed the TurboTax software properly on your preferred device.
  2. Sometimes, it may happen when the user has deleted crucial TurboTax-related files accidentally. 
  3. Corrupted Windows Registry files may also be responsible.
  4. Viruses or malware infections might hamper the performance of your system.
  5. Issues with the Microsoft .NETFramework could also be one of the reasons. 

Read Also – How to Change TurboTax Password And User ID

What happens when you get TurboTax Error 1921? 

You will face the following consequences whenever you come across TurboTax Error 1921 while using the TurboTax application. 

  1. You might have witnessed that the active Windows program begins to crash.
  2. On the occurrence of the error, you will receive the error message on your computer screen.
  3. Your system may start freezing for a few seconds.
  4. Sometimes, you might notice that Windows starts responding slowly to mouse and keyboard. 

Simple Techniques to Get Rid Of TurboTax Error Code 1921 

We understand that it gets quite annoying for the users when they can’t update the TurboTax due to TurboTax Error 1921. Therefore, to figure out this issue, we have mentioned some simple ways to fix it. Ensure that you are performing the steps in the same manner as written below.

Solution 1: Put an End to the Background Processes 
  1. In the initial phase, click on the Windows menu and then type “Task Manager” within the search column.
  2. Then, move further by clicking on the Task Manager to open it on your device.
  3. Now, you must end all the running programs or applications in the background, including TurboTax. 
  4. Close the window and then relaunch your system.
  5. At last, try to open the TurboTax again and verify whether the issue persists. 
Solution 2: Exit from the Intuit Update Service
  1. In the first place, launch the Run command box on your device. For that, press the Windows + R keys together.
  2. On the Run Window, insert “services.msc” in the text field. Then, tap on OK to move further. 
  3. As a result, it will redirect you to the Services window, where you will get the list of all the services.
  4. From the list of services available, locate the Intuit Update Service and right-click on it.
  5. Later on, choose the Properties option to move ahead.
  6. Now, tap on the Startup Type and ensure that it’s not running. If you find that it’s running already hit the Stop button present on the Properties window. 
  7. At last, set the Startup Type as Automatic and then choose the Save option.

However, if you still come across a message reading 1079 from Windows, indicating that it can’t stop the Intuit Update Service on your PC. For that, you have to perform the steps as follows:

  1. You must first open the Service’s Properties Window by following the aforementioned steps.
  2. After that, tap on the Log On tab and choose the Browse option on the right.
  3. Then, move further by adding the name of your computer in the last field. Further, opt for the Check Names option to verify the same.
  4. Now, click on OK and then add the administrator credentials if required.
  5. In the end, close the Services Window by clicking on the OK button. 

Read Also – TurboTax Not Working on Windows 10

Solution 3: Get the latest version of Microsoft .NETFramework
  1. To begin with, reach the official website of Microsoft and then search for the Microsoft .NETFramework Installer.
  2. After that, you must pick the preferred language and hit on the Download button.
  3. Once the download process is over, navigate to the Downloads folder and tap on the downloaded setup file twice to open it.
  4. Soon after this, you must install the latest updates of the .NET Framework. For that, you must implement the instructions displayed on the screen.
  5. Lastly, launch the TurboTax application to find out if the error persists. 
Solution 4: Verify For Windows Update 

At times, using the newly launched version of Windows must help resolve most of the errors. Using the newer version of TurboTax on an older version of Windows might lead to certain issues like TurboTax Error 1921. To get the updated version of Windows, go through the below-listed steps properly.  

  1. In the first place, right-click on the Start menu and then pick the Windows Powershell (admin).
  2. After this, enter “cmd” in the Powershell Console and wait for Powershell to switch to the cmd-like environment. 
  3. Then, type “wuauclt.exe/updatenow” and then hit the Enter key from your keyboard to proceed further.
  4. Ultimately, if any updates are missing, Windows will automatically download them to your system. 

Read Also – How to Upgrade TurboTax

Solution 5: Usage of Disk Cleanup for Cleaning the Junk Files

It has been noticed that your system stores a lot of junk files while accessing the internet. If the junk files are not removed as soon as possible, it might deteriorate the system’s performance. So, to avoid such issues, removing the junk files from your PC using Disk Cleanup is best. For that, you have to stick to the following steps written below. 

  1. Initially, press the Windows + R keys together to bring up the Run window on your screen.
  2. After this, input “cmd” within the search column and tap OK.
  3. It will take you to the Command Prompt window, where you must type “cleanmgr”. Further, you have to hit Enter key to move to the next step.
  4. As a result, the Disk Cleanup will start computing how much disk space has been occupied by your system.
  5. Furthermore, you must select a series of checkboxes next to the Temporary Files you want to discard from your PC.
  6. Consequently, it will initiate cleaning junk files from your system, affecting your storage space.
  7. Once the cleaning process is over, it will completely remove junk files from your system. 
Solution 6: Update the Interrupting Program 
  1. Launch Windows 7 and then open the Control Panel on your device. To do so, input “Control Panel” in the search column of the Start menu.
  2. After this, tap on the Uninstall A Program option to remove the TurboTax program from your device completely.
  3. Whereas for Windows 8, tap on the Start menu and then hit the Result tab. Later on, choose the highlighted Uninstall a Program option.
  4. Furthermore, locate and select the Program Problems option. 
  5. Now, you have to choose the Update or Uninstall option. Then perform the instructions visible on the screen to update the program.
Solution 7: Installation of the Runtime Libraries Once Again 

If TurboTax Error 1921 is bothering you while updating the program, then uninstall the current package of Runtime Libraries and install it again. 

  1. In the first place, you have to remove the package on your system and then highlight the Microsoft Visual C++ Redistributable package.
  2. You must uninstall the Runtime Libraries and then wait until the process is completed.
  3. After this, you are required to restart your system.
  4. Now, you have to get the newly launched version of the package and install it on your system. Complete the installation process by following the instructions presented on the screen. 

Wrapping It Up!!

Finally, we hope this information has been informative and beneficial in fixing TurboTax Error 1921. However, if you still need help, don’t waste time and contact our professionals. The email or live chat features are the best ways to communicate with them, and you will receive the greatest help possible as soon as you contact our experts.