Hotels Customer Service
Simply speaking, a hotel is a building where guests are allowed to stay overnight of for a short term in exchange of money. The precise features and services may have a viariation in terms of hotel to hotel. Hotel owners usually tro to bring customers through their excellent marketing strategy and affordable customer pricing.
There is no doubt that travel and technology are the perfect combination. This partnership is playing an essential role in the way you visit, from the popular destination that you select. You can decide what you have to do there and what to discuss after returning from adventure. It’s so usual. Recently. Almost 74% of tourists plan their travel through internet while 13% refer travel agencies to visit their destination.
Optimists play an essential role in the travel ideology. They love to enhance technology for their comfortable tour planning. Interests also increased through a new pattern in which apps, social media and blogs are changing the trip selection and planning further. At the same time, hotel industries has made some reforms in their business models and products to attract millions of travellers. Someone who is not interested can start planning when they have looked few offeres in hotels, airlines, etc.
Are You Aware of Trends and Updates in Travel and Tech?
As you have read earlier about industry is on the way of transformation. Various excusing factors are responsible but modern techniques are contributing a lot in this conversion. Days have gone when everyone were focussing to improve tourists experience and procedure but businesses are looking to change tourism itself. Businesses are focussing on improvements toi customer support, customer enagement, procedures, preparation towards new business models. Such modifications can let customers to examine, filter and enrich the travel plan process. Travel industry are responding to travellers to make their journey comfortable with more sustainability, tech knowledge through developing products, operations and services. A few technological modifications are currently leaving spots in the industry and will bring essential changes to the industries.
Seven Significant Tech Solutions for Travel Industry
1. Mobile Technology
It is undoubtedly the primary character in new category of travel. The cell phone has become a travel book, travel agency, excellent restaurant locator, map and more. It’s is known as the best travel industry. Forty-five percent of their users utilize their smartphone for everything to finish-up their vacations. There’s a need to alter corporate communications and services to these devices. A few airlines have created an information service for Facebook Messenger. If someone has booked ticket with these airlines, they will get tickets, boarding pass, about flight status at their Facebook Messenger. The user has all relevant information about their trip at their application which they use. This app removes the requirement to download anything else.
2. Accelerated Reality
Virtual reality has also entered in travel industry and it provide certain opportunities to travel any promiment tourist place across the globe tthrough virtual cruise or ship journey. Without moving a inch, you can travel to any part of the world through teleports.
3. Internet of Things (IoT)
Internet of Things promises to bring essential upgrades to the tourism industry. They include unified sensors coupled to the internet inside cars, buildings, suitcase and more. Internet of Things is going to be the most conversion factor to personalize customer experience over the next few years. A few hotels offer various applications to engage with the room thermostats or manage the TV inside the room. Some suitcases have devices to utilize their cellphones to follow their suitcase at Airport or Railway stations to remove lost baggage issues.
4. Effective Assistants
The arise of Siri and Alexa where virtual assistants fulfill our requirements for example, what’s weather in my city today, switch on the radio, access my mail and more. Hotels are now providing approaching assistants which are specifically designed for this environment. It’s an open technology where firms can employ and suit to their requirements. Vocal support is the excellent example of Alexa where browse or search through customer’s voice is playing the major role.
5. Big Data
Data analysis also support a lot to the travel industries. However, various travel tycoons are already using it. Various hotels analyze customers data to figure out what keywords can be the best for marketing campaigns. They look at their previous database to examine at the amount spent, the factor for the change, the country origin and cross-inspects the information with public data to create the most accurate customer profile and achieve a higher success rate. They develops a better segmentation for their campaign to augment their efficacy and analyze the investment essential for these campaigns.
Some prominent hotels categoryies are listed below to enhance your experience.
- Caesars Palace
- Bellagio Casino & Hotel
- The Venetian Resort
- Four Seasons Resort Orlando at Walt Disney
The evolution of various techniques and travel trends like Alexa, Internet of Things and Big Data Analysis are providing many possibilities for converting hotel industries for consumers.
The primary difference between travel and hospitality is that travel provides activities, attractions and events while Hospitality offers great accomodation, travek and other amenities like retaurants or sports centres.
Smartspeakers, AI assitants and smartphones have assisted to increase the significance of voice search as far as technology trends are prevailed in the travel industry. Travel customers are using voice search to obtain and book airline tickets, travel experienecs and hotel rooms.
The four segments of tourism are travel and tourism, lodging, food and beverages, and recreation.