Eve wondered questions like “how do i get my hp printer back online?” or “how to get a printer back online hp?”. One of the biggest names in the printer market, HP has created a host of printer types to meet the requirements of the modern-day user.
It has an assorted range of monochrome, all-in-one, and laser printers providing the top-grade printing services.
These can be bought off from the official HP store or the numerous retail partner chains that cater to HP users. HP printers have long been known for their high-end features and affordable printing costs.
While one can rely entirely on HP printers for all their printing woes, it definitely is not immune to technical errors.
One such error is HP printer offline error. While you are working on your HP printer, you sometimes get error messages.
These messages may make you ponder over questions such as “why is my hp printer offline? ” or “how to fix offline printer hp?”. Navigating through this particular error is not much of an issue, all thanks to the HP’s wide service network.
Apart from this, HP has also started offering remote technical support so that users can fix their printers without even visiting an actual service centre.
The company also has a dedicated support forum wherein you will find support for all your printer issues. There you can easily fix all your printer issues yourself by following the troubleshooting steps.
In this article, we will be listing the various steps using which you can easily know how to fix offline printer hp issue.
Reasons that can cause the printer offline issue
While you are still wondering “Why Is My HP Printer Showing Offline Status?”, you might also want to know what caused it. If ever you have faced the printer going offline issue, let me tell you, it is outright frustrating.
Imagine you have made all the requisite arrangements, set up the system and the printer and you need to print an important document.
Suddenly, this error message pops up. This can disappoint you to no bounds. A printer is said to be offline if it cannot communicate with the device that is sending the print job.
A printer which is offline cannot receive new print jobs or process them. It is advisable that you stop all print jobs until you are able to receive the issue. No need to send any more print jobs until you have gone through this article.
We will let you know the troubleshooting steps that can help you stay afloat the offline printer issue. If you already have print jobs in the printer queue, you should cancel them till you get back online.
Just make sure to remember that you save your work so that you can print the projects later. Some of the reasons that might be causing the printer offline issue are;
1.) Outdated or obsolete drivers
2.) Faulty connection
3.) Error in settings
Each of these reasons require a different approach to resolution. Let us first understand the problem and then look at the ways using which we can resolve the issue.
How to make sure if the printer is ready to print?
You should ensure that the printer is on, has enough paper in the input tray, has required ink or toner in the cartridge and is not displaying any error or the blinking lights.
You should also make sure that the printer is not switched off or in sleep mode. If this is so, press the power button to switch it on. Also, ensure that the paper is loaded into the paper tray.
Correct ink or toner cartridges are also very important for the proper functioning of the printer. Make sure you have those and that there is sufficient ink or toner for printing.
There should be no errors or blinking lights displayed on the printer control panel. All errors must be resolved before using the printer. Also, just to be sure, try restarting the printer so that there are no errors still in the system.
Switch off the printer for 30 seconds and then again turn it on. This will resolve issues, if there are any.
Troubleshooting methods for HP printer offline or not responding issue
When the printer status is showing offline on the Windows computer and the printer is not printing, you should consider the steps given below.
Try performing the following steps in the order that they are given. Also, use the printer after each step to check if the issue has been resolved.
Run Diagnose and Fix
One of the solutions is running Diagnose and Fix in the HP smart app for both Mac and Windows computers. Following steps will help you do that;
1.) Firstly, open the HP smart app and then go to the Diagnose and Fix option. If you do not have it, you need to download it from either the HP Smart Microsoft store or HP Smart Mac App store. For Windows users, the Diagnose and Fix option is located on the bottom left corner of the screen. Mac users would need to first access the printers option and then go to Diagnose and Fix option.
2.) Next, click on the Start option.
3.) Subsequently, you should follow the instructions provided if there are any issues.
4.) If you find that you are not able to resolve the issue, you should choose one of the additional resources or access the customer support team. There, you can look for the specific issue or query that you are experiencing.
Another solution is to use the HP Print and Scan doctor tool to scan the printing issues in your system. You should follow steps given below to use this particular tool.
1.) Firstly, you need to ensure that the paper is loaded in the main tray and then switch on the printer.
2.) Secondly, download the HP Print and Scan doctor tool- Printer offline and then you should follow the prompts to install and open up the tool.
3.) On the screen that comes, you need to click on Start to choose your printer and run the diagnostic.
4.) If you are not able to locate your printer, you need to click on the “My product is not listed” option. Thereafter, follow the instructions displayed to troubleshoot the issue.
Set up the default printer
Another solution is to set the printer as default on Windows computer. This is to make sure that the print and scan jobs use the right printer. The following steps will tell you how to do that;
1.) Firstly, search for and open the “Printers and Scanners” option.
2.) Secondly, ensure that the box next to the “Let Windows manage my default printer” is unchecked.
3.) Thirdly, from the given list of printers, click on your printer’s name and then click on the Manage option. If there are a number of printer names that match with your printer’s name, choose the one that is either idle or online.
4.) Lastly, you need to click on the “Set as default” option under the “Manage your device” option.
Verify Windows Function Discovery Services
Another troubleshooting method is making sure that the Function Discovery Services begin automatically and are currently running. In order to do this, the below mentioned steps need to be followed;
1.) In Windows, you need to search for and open Control Panel and then click on “View Devices and Printers”.
2.) Next, you need to right-click on the printer, choose Printer properties and then click on the Ports tab.
3.) Check the list for a WSD port.
4.)Continue with these instructions if there is a WSD port, else stop. Create a manual IP connection in the printer’s EWS, print a Network Configuration Page, and then add a Standard TCP/IP printer port in Windows.
5.) Continue with these instructions after making sure the check box for the WSD port is selected.
6.) Find and launch Services in Windows.
7.) Look for Function Discovery Resource Publication and Function Discovery Provider Host in the list.
8.) Verify that the Startup Type is Automatic and that the Status is Running for both.
9.) Right-click the item and choose Properties from the context menu if one or both of the items have Manual Startup Type or are not active. Click Apply, Start, and OK after changing the Startup Type to Automatic.
10.) Shut the Services window.
Establishing a manual IP connection
Use the details on a Network Configuration or Wireless Network Test Results Page to wirelessly connect your printer.
1. Print a report on the network configuration or the results of the wireless network test.
a.) Inkjet printers featuring a menu on the control panel: The list of available reports can be found by opening the Wireless, Network Settings, or Setup menus.
b.) For the vast majority of inkjet printers without a control panel menu, simultaneously press Wireless and Information or Wireless and Start Copy Black.
c.) For the vast majority of inkjet printers without a control panel menu, simultaneously press Wireless and Information or Wireless and Start Copy Black.
d.) For LaserJet printers, either choose Wireless Network Test from the Wireless menu, or press and hold the Wireless button for 10 seconds, or until the Ready light blinks.
e.) For laser printers with the NS and NeverStop labels, press and hold the Wireless and Resume buttons for 3 seconds.
f.) DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Information button until all the buttons on the control panel light up, then press and hold the Information and Resume buttons simultaneously.
2.) Locate the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL on the printout.
a.) Wireless condition: The Status for 802.11 Wireless should be Connected. Your printer is not linked to the wireless network if it is not. Your printer should be network-connected. Visit Connect to a wireless HP printer for further details.
b.) IP Address, Default Gateway, and Subnet Mask Find the printer’s IP address, Subnet Mask, and Default Gateway under 802.11 Wireless. You only need the IPv4 numbers if you notice separate IPv4 and IPv6 numbers.
c.) Find the URL(s) for Embedded Web Server under General Information. It’s possible that your printer has many URLs.
3.) Open an internet browser, enter one of the URLs into the address bar, and hit Enter to launch the printer’s EWS from a computer linked to the same network as your printer. Try using a different browser if the EWS does not appear.
4.) Open the Wireless menu option in the EWS, pick IPv4 Configuration, and then click the Network or Networking tab.
5.) Choose Manual IP, and then enter the printer’s details.
a.) If you want the sections for Manual IP Address, Manual Subnet Mask, and Manual Default Gateway to automatically fill in with the information for your printer from the Network Configuration Page, click Suggest a Manual IP Address first.
Try adding a printer port to the Windows that will match your printer’s IP address. Following steps will help you in creating a TCP/IP port in Windows;
In this blog, we have listed various methods that can help troubleshoot the “how to fix offline printer hp?” issue easily. Following these methods can help you fix the problems.
However, if you find yourself in a situation where you are unable to navigate through the issue, then feel free to get in touch with us. We are a team of adept and skilled professionals who handle such issues on a daily basis.