CenturyLink Email Not Working

CenturyLink Email Service
Mar 03, 2023     Admin     CenturyLink

Estimated Read Time : 5:00

CenturyLink Email Service not working is a commonly reported issue by the users. CenturyLink Email is a popular internet provider that offers a broad range of products and services. The list of these services includes cloud solutions services, communication services, network and security services and several others.

In addition to these services, its webmail platform is one of the most used services among consumers. CenturyLink webmail offers several outstanding features. However, when using the mail, you may experience CenturyLink email login problems and other issues. Worry not! These problems can be resolved with a few simple solutions. Navigate until the end to learn more. 

Features of CenturyLink Email Service

CenturyLink email has a huge user base, thanks to its beneficial features. Its massive storage of 15 GB and 20 GB email size limit is one of its main advantages. Besides, it allows sending 100 emails every day or email up to 100 contacts. You can utilize its conversation filters to track the sent email.

Furthermore, you can create folders and subfolders and save particular types of emails in these folders for comprehensive management of your account. Setting up CenturyLink Email Service is extremely easy, and once configured, you can create events, task lists, and to-do lists. Also, it enables users to set priority reminders for their important emails. 

CenturyLink’s Email Not Working: Error Description

Emails have become an integral part of our day-to-day personal and corporate communication. If you are getting an error when using your CenturyLink Email Service, it will disrupt your workflow severely. There are multifaceted issues related to this webmail that users report now and then.

For instance, can’t login to CenturyLink email is an annoying problem that prevents users from accessing their CenturyLink account for sending and receiving emails. In such a scenario, it is imperative to look for the possible reasons behind the error and troubleshoot them by applying the relevant solutions. Some common instances of this error are: 

  • CenturyLink email not working Android
  • CenturyLink email not working iPhone
  • CenturyLink email not working Mac
  • CenturyLink email not working iPad

Read Also – How to fix SBCGlobal Email Login Problems?

Why is my CenturyLink Email not Working? Reasons & Resolution

If you are unable to login into your CenturyLink account or having trouble sending or receiving email, check for the below-given reasons: 

1: Your Internet Connection is not Working

Before you proceed any further with the error resolution, you need to make sure that your device is connected with a strong and stable Internet connection. If not, you can troubleshoot this issue in several ways: 

  • First of all, you need to check your modem/router. 
  • Also, keep in mind your bandwidth and usage. 
  • Optimize your WiFi setup to resolve the issue. 
  • Configure your device settings. 
  • Moving ahead, check your wiring.
2: CenturyLink Email Settings are not Configured Properly

If you are using CenturyLink email with other email services or third-party clients, you need to make sure that Incoming and Outgoing Mail Server settings are configured properly. This setup is crucial to maintain the flow of emails – sending and receiving. If not configured properly, you are prone to get an error when using your CenturyLink email account. To rectify these settings:

For Incoming Mail Server   

  • Enter your complete username along with the correct domain. 
  • Type the accurate password linked to your CenturyLink email account. 
  • Besides, the security must be SSL/TLS. 
  • Server – 
  • Port – 993.

For Outgoing Mail Server

  • Enter your complete user ID along with the correct domain. 
  • Type your CenturyLink password with the utmost care. 
  • Server – 
  • Port – 587 or 465 as per their availability. 
  • Lastly, security – SSL/TLS. 

Once the Incoming and Outgoing server settings are configured properly, check if the CenturyLink email not working issue is fixed or not. Try the next solutions if the problem persists. 

Read Also – Why Is SBCGlobal net Email Not Working?

3: Spam and Junk Mail Accumulated in Your Account

Sometimes, your email account gets piled up with junk and spam emails, which can evoke CenturyLink email login problems. In this scenario, you need to clean junk and spam regularly. It not only helps to keep the malicious virus they contain at bay but also prevents the exhaustion of the maximum storage limit of the inbox.

CenturyLink webmail offers 15 GB of data storage space to the users. When this limit is crossed, you may not be able to use your account smoothly for sending and receiving emails. Removing junk and spam emails regularly can resolve the error. 

4: The Login Password You Have Entered is not Working

To access your CenturyLink account, you need to enter your user ID and password correctly. Without doing so, you may not be able to access your account. It will lock you out of your email account. If your password is lost or forgotten, you need to reset it in order to retain access to your account.

After resetting the password, you need to enter the changed password on the devices you are using to access the mail app or account. When resetting your password, you need to keep a few essential points in your mind as stated in the below-given list: 

  • Keep your password in a safe place so that you can access it when lost or forgotten. 
  • You can save it to a reliable password manager tool. 
  • Keep a password, which is easy to remember, but hard to crack. 
  • Be alert when entering your password and make sure that you are leaving no traces for others to make an undesired intrusion into your account. 
  • Avoid logging into your account on a public device. 
  • If you are experiencing suspicious activities in your CenturyLink email account, change your password without wasting a minute. 

These handy points can help you avoid the can’t login to CenturyLink email problem. 

Read Also – How to Fix Comcast Email Not Working On iPhone?

5: You are Using an Outdated CenturyLink Email Application
CenturyLink Email Service - Outdated CenturyLink Email Application

CenturyLink webmail offers a myriad of excellent features to users. However, it will start throwing errors when not updated to the latest release. Therefore, it is imperative to update the CenturyLink application regularly. To do so, you need to visit the official website of CenturyLink. From within the website, you can install the updates one by one that is available. Once updated, check if the CenturyLink login issues are resolved. 

Different updates are available for different devices. For instance, if you are facing CenturyLink email not working Android, then you need to install the updates for your Android devices. After installing the updates, reboot your device and try to access your CenturyLink email account. 

6: Security Conflicts Caused by Your Anti-Virus Software or Firewall

Sometimes, your Internet security applications such as Firewall or antivirus software can hinder your access to your mail. They might perceive the webmail as a threat to security and therefore, blocks their access.

In such a scenario, you need to configure them in such a manner that they favour the access of your CenturyLink webmail account. You can disable your antivirus application temporarily to access your account. Once the desired task is accomplished, enable it back for your Internet security. 

7: The Software you are Using to Open and Read the File Extension of the Attached Document

Attached files in email messages can include word processing documents, spreadsheets, text files, ZIP files, pictures, executable software, or any other form of computer file on the sender’s computer network. A paper clip appears next to the subject in messages with attachments.

If you have the correct programme and the extension which is not prohibited by your system administrator, you can open any file attachment directly from your account. If the file type is one that your computer’s installed software supports, you can usually double-click it and your computer will open the appropriate application to read the file in your CenturyLink email account.

8: Your Email Box is Full or Has Exceeded the Daily Limit
CenturyLink Email Service - Email Box is Full

In such a case, you need to delete the emails to clear some space and then try to send or receive the email to your account. It will definitely help you in the error resolution. 


Frequently Asked Questions

It is annoying to face difficulties in opening your CenturyLink email accounting. It not only kills your crucial time but also hampers your peace of mind. Below are some of the most apparent reasons that can bring forth CenturyLink email login problems:

  • Incorrect user ID or login password.
  • Lost or forgotten account password.
  • Your device is not connected to a strong Internet.
  • Exhaustion of the storage space.

Now that you know the possible reasons behind the CenturyLink email not working issue, you can troubleshoot them to get the account’s access back.

Logging into the CenturyLink account depends on the device you are using for the procedure. On your Desktop or laptop, you can visit the login page and get into your account, after entering the accurate user ID and password. If you are using it on your mobile application, you need to launch the app in the first place. After that, enter your login credentials to get into your account.

We are surrounded by many keywords, which make us prone to forget an existing password of an account. If you are unable to recall your CenturyLink email password, you can recover it using a few simple steps. First of all, go to the login page and then click on Forgot Password link. After that, follow the on-screen instructions with the utmost care. It will provide you with the option to reset a new password for your account. Now try to log into your account with the new credentials to make sure that the CenturyLink email not working issue is resolved.

If you are having trouble receiving emails from CenturyLink, check for all the possible reasons. Before proceeding any further, make sure that you are using the correct email address. Sometimes, a small typo error can cause this issue. If you are not receiving email in your primary folder, check your spam/junk folder as well. Once found, you can mark them and move them to the primary folder of your CenturyLink webmail account. Also, make sure that you haven’t blocked the sender accidentally. If so, unblock them and tell them to send the email again.

CenturyLink enables users to customize their accounts based on their specific preferences. You can choose the option to:

  • Mark message as spam or not spam.
  • Block undesired email addresses or enable email addresses to send you emails.
  • You can also configure inbox view settings.
  • CenturyLink enables users to add a personalized signature.
  • Change the size of the text.
  • Ability to switch to an older version of the mail.
  • You can create filters and find emails with the utmost ease.
  • The webmail service also allows you to find your contacts.
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Adam Zampa is a subject matter specialist Being a prolific content expert with a significant amount of experience, his writings on top directory categories in the United States are getting recognition among customers across the Globe. In addition to being a well-known writer, Adam has expertise in SEO and SMO strategies.

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