How to Get HP Printer Back Online?

August 16, 2023 Adam Zampa Leave a comment

Taking print out for important purposes like meeting and getting a hard copy of various documents is a part of the daily chore of any working professional. However, any obstruction while taking a printout of any document can be a big hurdle as it might disrupt your daily chores. One common major issue with the printer is when the printer goes offline, without which the connection with any other device cannot be established. However, through basic troubleshooting, the printer can be fixed, and there is no need to approach customer support. Here, we are going to discuss some common resolutions through which you change your HP printer offline to online mode. Read this article further to learn how to fix an offline HP printer.

Dial Toll Free Number: +1-855-362-0770

Why is my HP Printer Offline

In order to fix your HP printer, it is necessary that you first detect the reason why it has gone offline. Common causes due to which the HP printer is offline are:

Connectivity Issues
Driver Issues
Faulty printer settings.

Get HP Printer Online from Offline

Based on the root cause due to which the HP printer is offline, you can take respective measures to fix it.
Through some of the troubleshooting methods listed below to get the HP printer online, we are going to discuss, you can not only fix offline printers but also some other technical issues in the HP printer.

How to Fix HP Printer Spooler Error?

Use the HP Print and Scan Doctor to Get HP Printer Online.

The HP print and scan doctor is a special amenity provided by HP to fix common printer issues like the offline printer, wired connectivity errors, corrupted drivers and many others.

To utilize this amenity, you need to download the HP scan and print doctor. The downloaded file will be saved in your system with the name HPPSdr.exe.
Double-click on the HP Scan and Doctor downloaded file to start the installation process. Once the installation process is complete, you need to run it with administrator-level privileges.
Run the HP Print and Scan doctor. In case it asks for any prompt, then agree to it, as the application can be trusted.
Once it opens, click on the start button and then search for the printer you wish to run.
If the printer is not listed, then you need to click on “Retry,” which will detect the possible error. Agree to any prompt asked by the application and also click Yes if it asks, select this one as the default printer.

The above method is the first action to be taken and also the most effective one to fix the HP printer. In case it doesn’t work, then follow the given below method.

Set HP as Default Printer One to Fix Offline HP Printer Offline Issues

The most preferred way to make the printer work is that set it as the default one. This automatically fixes all the major issues with the printer. To set the default printer in order to turn HP Printer online from offline mode, follow the given steps:

Set Default Printer for Windows 10/11

Open the search menu where you need to look for “Printer and Scanner.” Click on it.
On the new page, under the section “Printer Preference,” uncheck the following option:
“Let Window Manage my Default Printer”
Afterward, the list of available printers to which your system can connect will appear on the screen.
Select the HP printer. In case multiple options for the same printer show, then you need to select the one which has online status.
Under the available options, select “Manage” and then hit on “Set as Default.”

Check your Printer Connection and Window Service Status.

In case the above methods don’t work, then you need to check whether the printer uses a WSD port. Follow the given steps to get HP printer online from offline mode:

Open the control panel in your system where you need to head to the option “Devices and Printers.”
Select the printer for which you need to check the WSD port and right click on it, and hit the option “Printer Properties.”
Go to the tab “Ports” and check whether the printer is using the WSD port or not.
In case it doesn’t, then you need to refer to other troubleshooting methods to fix the HP printer. However, if the printer is using the WSD port, then you need to check the Window Service Status, for which the steps are listed below:
On the window search menu, type “services” and then hit “open.”
From the available list in the service menu, search for the given options:
Function Discovery Provider host
Function Discovery Resource Publication
For these options, check the status (running) and the startup type (automatic).
If they don’t show the given options, then you need to make the required changes.
Now, check whether the printer is online or offline.

In case the above method still doesn’t resolve the issue, then you need to print the network configuration report from the Wireless setting of the printer, which might be useful while adding a new port to the printer.

Open the Printer and Scanner in the Window and select the printer.
Open the printer properties and then hit on the tab “Ports.”
Choose “Add Port”
You need to choose the “TCP/IP” printer and then hit the option “New Port.”
Provide the printer IP Address and then hit “Next.”
Now the newly created TCP/IP port and then click OK.

Create a Manual IP Connection to Fix the Offline HP Printer

For this, first, you need to take a print of the Network Configuration Report, for which the steps are listed below:

Open the control panel menu of the printer from where you can find the Wireless setting options.
Afterward, hit the option Wireless Network Test.
In are you are unable to locate the given, then connect with customer support, where you can provide your printer model details and then search for the self-test page, which has the following details:
- Wireless Status
- IP Address
- Subnet Mask
- Default Gateway

Update the Printer Firmware

Another troubleshooting method through which you can fix your HP Offline printer is that you update the printer’s firmware. Updating the printer firmware is recommended to be done by the users on a regular through which they can utilize their printer in the best way possible. Different means are available for the users to update their Printer’s firmware, some of which are listed below:

Update Firmware From the Control Panel to Get HP Printer Offline to Online

If the user has a touchscreen printer, then they can easily navigate to the printer control panel and check for any pending updates. Click on the given options one by one to check for printer updates:

Setup/Service/Settings/Preference/Printer Maintenance/Web Services/Printer Update.
Check for pending updates in the printer from HP’s official website
On the official website, you can find locate the option “Support,” to which you need to drag the cursor. From the drop-down that appeared, select “Software and Driver.”
On the next page, click on the printer and then provide your printer details or let them automatically detect your product details.
In case any pending update is available, it will start automatically.

Download the Update from the HP Smart App to Fix Offline HP Printer Issues.

You need to install the HP smart app on your device connected to the printer. You can easily download the HP smart app from 123.hp.com. After that, follow the given steps in order to update your printer from the HP smart app:

After downloading the app, you need to add the printer.
From your device, open the printer advanced setting and then click on Tool and then Web Services, and then hit the option “Printer Update.”

Fix Various Connectivity Issues with Your Printer.

The major root cause of why your HP printer is offline is the connectivity. Various means through which you can connect an HP printer with any device can be Wireless Fidelity (Wi-Fi), Bluetooth, Ethernet cable, or USB cable. The following measure can be taken to fix connectivity issues:

Fix your Wi-Fi to Bring Your HP Printer Online

Place your Wi-Fi in a reasonable position of the router so that it can easily get connected. The printer should be within a radius of 8m of the router. After that, check your printer for a solid blue which is an indication that the connection between the printer and the router has been established.
Afterward, you need to confirm whether your printer and the device are connected to the same network. For that, open your device network settings and find the list of available networks. The one to which your device is connected will display a check mark or just connected. Another thing to keep in mind is that HP printers cannot connect to a public network or any other network, which requires confirmation of use.
Check the Wi-Fi signal strength, as a poor Wi-Fi connection can create a case of an offline HP printer. Make sure there is no obstruction between the printer and the router. Things like walls, metallic items, or electronic devices emitting radio signals can heavily weaken wireless signals.
While using the Wi-Fi, disconnect all the USB cables connected to the printer.

Repair the Ethernet Connection with the Printer

First, you need to ensure that the cable you are using is not a phone cable but an Ethernet cable. To check for the Ethernet cable, take a look at the connector and check whether it comprises eight visible wires.
Check the cable for any damage, and in case there is any, then replace it with a new one.
Re-establish the connection with a new Ethernet port and wait for the green light, which means that the Ethernet port is steady, and a blinking orange which means the connection is established.

Affix the USB Connection

Following Measures While Connecting the Printer with the USB Cable:

Disconnect the USB cable from the printer and then check for any damage.
Do not use a cable longer than 3 meters.
Avoid using a USB hub. Directly connect a printer USB cable to the USB port of the system.

Common Troubleshooting Measures to Fix HP Offline Printer

Apart from the above-given measures, basic precautionary measures can be taken to avoid common issues with the printer. Some of them are listed below:

Unplug the printer from the device and then reconnect it to fix the offline printer issues.
Straighten out the printer queue.
Remove the printer from your system through the control panel and reinstall it again in the system.
Update your system operating system or just restart it, which might fix the offline printer.

Conclusion

Above, we have mentioned all the preliminary causes due to which you might be facing an issue with an offline printer. Along with that, all the troubleshooting methods on how to get HP Printer back online. Make sure you check for any pending updates to avoid common issues and use the printer to its best. Now for further assistance, connect with us through the Helpline number given below or use the live chat option.

HP Printer

How to Fix HP Printer Install Failed in Windows 10?

August 16, 2023 Adam Zampa Leave a comment

Installation Failed Errors are common while using HP Printer. Like any other external devices connected, the HP printers do require additional software in order to keep working at optimum. With the help of this software and drivers, the printer will be able to troubleshoot common issues and bring its functionality to that level, which might not be achieved with normal window components, thus keeping the working printer at maximum.

Dial Toll Free Number : +1-855-362-0770

However, sometimes, users might encounter obstruction while installing HP printer add-on software or when they update the drivers. Any cause that might trigger these issues, from system specification to antivirus intrusion in installation. To avoid all these HP printer installation issues, we are here to list available causes for failed installation and troubleshooting methods to fix them in order to keep your printer working efficiently.

How to Fix HP Printer Spooler Error?

Why My HP Printer Installation Fails

Installation of additional software might be a little more complex than updating or adding any other normal driver component to the printer. Thus, chances are likely that the user encounters common installation issues, apart from the various other technical glitches in the system, like system configuration, settings, and various other reasons that might contribute to the fact that you cannot install HP printer driver and software. All these reasons why HP installation fails are listed below:

Your system does not meet the technical requirement for installing HP printer driver or additional software.
Installation can be break-in by the security application or antivirus present in the system.
Poor internet connectivity can create a break in the installation process. Hence failing it ultimately.
Compatibility issues between the printer and system.

Avoid Common Issues During HP Printer Installation

Common precautions need to be taken from the user they are unable to install only after which they should try to reinstall the HP printer in their system:

Remove the HP Printer from your System in case of Any Installation Issues

The basic preliminary step users need to take is they remove the HP printer from their computer. You need to remove the HP-installed flies from the control panel and other printer-related files from the device.

Open the control panel and then navigate to the option “Uninstall.”
Now, from the list of available applications, search for an HP printer. Click on it and then hit the “Uninstall” button.
Now open “Devices and Printer” in the computer search menu.
There, search for the device from which you are facing installation issues.
Right-click on it and then select ‘Remove.”
Access the printer user interface and remove all installed drivers from the system. For that, you need to open the run prompt and type “printui.exe /s.”
Go to the Driver tab, search for HP Printer, and then click on the option “Remove.”

Save the changes and then try to reinstall HP printer software. The purpose of following the above steps is to remove already failed installed files present in your system. However, chances will still be there that the failed installation file might not appear in the control panel or any other storage location in your system. The reason for that is the installation failed in the early stages. To troubleshoot that, you need to remove the bad registry files in the system. For that, you can use a cleanup utility to remove the corrupted registry from the computer. In Windows 10, you can use a Microsoft troubleshooter.

Fix HP Printer and Microsoft Windows Compatibility

The major mainspring why the HP Printer cannot be installed can be the compatibility between the HP printer. Thus, you need to make the device connected to your system compatible. Following are the steps for that:

Run the Printer Installer in Compatibility Mode
Navigate the installation file in the downloaded folder. Now, right-click on it and then select “Properties.”
In the property dialog box, you can locate the tab “Compatibility.”
There, you can either select the option “Windows Compatibility
Troubleshooter” or, under the section “Compatibility Mode,” you can mark the check box and select the window version to run this program in compatibility mode.

Common Troubleshooting Measures to Fix HP Printer Installation Issues

The above-mentioned precautionary measure will ensure the clean installation of the HP printer. However, if the issue still persists, then you can follow the given methods to resolve HP printer installation Failed issues:

Lookout For Any Pending Updates in the System

Restart the system and then open the Windows Update Setting in the system. You can simply type the given term in the search menu for that.
On the top, you can easily locate the option “Check for Updates.”
In case any update is available, it will be listed on the screen, prompting you to accept the updates.
Accept all the updates and wait for them until the installation finishes.
After the updates, the system will restart.
Now, try to set up an HP printer in the system.

Reinstall HP Printer Driver in the System

Retry the installation process. However, before that, remove all the previously failed installation files from the system (steps mentioned above). The installation process involves two major steps, which are downloading the printer driver and then installing it from the system.

Download the Install HP Printer Driver

First, remove the USB cable that connects the printer and the system.
Now, go to the official HP customer support website, where on the homepage, hit the option “Support.”
From the drop-down, select “Printer and Drivers.”
Afterward, you have to provide the details regarding your printer, which includes model name, number, or any other technical specifications.
Once you have provided the basic details, all the available support that can be provided to you will appear on the screen. Go to the driver section.
Now, either you can download all the drivers or just click Basic Drivers.
Once the drivers have been downloaded, double-click on them to start the installation process.

Reset Your HP Printer

By resetting, we mean that you disconnect all the connections in your HP printer and then start the printer again. The following actions requires to reset the printer to fix HP installation issues:

Keep the printer turned on and remove the power cord. Also, unplug the cord from the power source.
Wait for 2 minutes at least and then reconnect it.
Chances are likely that the installation resumes automatically, and if it doesn’t, you need to start the reinstallation process.

Refresh/Restore the Window Device Manager

Device Manager is a major component through which users can control and handle other external devices connected to their system. To fix HP Printer Installation Failed issues from the device manager, follow the given steps:

In the search menu, type “Device Manager” and click on the search result.
In the device manager, expand all the related to the printer, which includes the following:
- Printer
- Printer Queue
- Universal Serial Bus Controller
- Other Device

Now, you need to look for the entries with exclamation marks next to them and the ones with Unknown Device.
Right-click these entries and then select “Update Driver Software.”
Now select “Search automatically for updated driver software.” Follow further instructions to update the driver and refresh the window device manager.

Repair Window System Files

Any issues with internal components can also lead to installation issues. To fix this, follow the given steps:

Click on the search menu where you need to type “Command Prompt” and then hit the option “Run as Administrator.”
Type the command “sfc /scannow” and then hit enter.
Through this window, start scanning for any corrupt files and will repair them. After this, you need to reinstall the HP printer driver.

Install HP Printer and Scan Doctor

This official application of HP is a free amenity available to the user, which can be downloaded from the official website. Through this, common issues in the system are detected and can be troubleshooted easily. Follow the given steps to use the HP Print and Scan Doctor.

Download the HP printer and scan the doctor from the official website.
Follow the on-screen instructions to complete the HP printer installation process.
Once the application opens, select the printer on which you need to run the diagnostic.
Wait till the scan is complete and the issue is troubleshot,

Check Whether the Printer Spooler is Running or Not.

The printer spooler is the component of the printer that stores the files in the print queue until the printer is ready to print them. If the printer spooler is not running, it can cause any installation to stop without any notification or message. To check for a printer spooler, follow the given steps:

In the window search menu, type View Local Services where you need to click the control panel setting of View Local Services.
Search for the printer spooler and make sure it is running, which will be indicated under the status (started).

Other Common Troubleshooting Measures you Can Take in Case of HP Installation Issues

The following measures need to be taken to avoid common mistakes that can lead to installation Failed in HP Printer:

In case the HP printer is not working properly, then restart the system.
Disconnect the printer, router, and computer and establish the connection again in the system.
Reinstall the printer on a new TCP/IP port.
Connect the printer with the computer on a network.
Clear the system memory by removing unwanted and unnecessary files.
Remove the program that runs in the background.
Try to establish with the new USB as the current one might be damaged.
Remove other connected devices while installing any software in the printer.

Summing it Up

From the above discussion, we hope that now you know all the possible causes of why HP Printer installation failed and how you can resolve them. Make sure to remove all the previously failed installed printer files in the system before restarting the installation. Now, if you are still having any assistance, you can connect with the helpline number given below or use the live chat amenity to get instant support.